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Buyer Protection


Buy without worry - Buyer protection


✓ If you do not receive the product, we will refund your money or resend it

✓ Online tracking

✓ Transportation Insurance

✓ 15 days for return or exchange after the delivery date



How does mktplace protect you?

1) Contact the Seller

If you have not received your order on time, or the order is not as described, please contact the seller

2) Open a dispute to submit your proposal

If the problem you are experiencing does not get solved by the seller, you can refer to mktplace Return and Refund Policy on how to submit a dispute

3) Escalate the dispute to mktplace

If you are not satisfied with the seller’s proposed solution, you can request mktplace Mediation
mktplace will then arbitrate on your behalf, based on the evidence collected from both you and the seller

Shopping Tips

Before placing an order, you are advised to check the seller’s information.

Customer “feedback”
Detailed seller ratings

Do not confirm the delivery if you do not receive your order.

Check the condition in which the order arrives in.

Do not make any direct payment to any sellers.



Check out our purchase, delivery, return, exchange and warranty policy at the bottom


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